Reputation Management for
Medical Spas
Protect your medical spa reputation with strategic review management designed for aesthetic medicine and cosmetic treatment providers
Your reputation directly drives client decisions
of prospective clients research medical spas online before booking aesthetic treatments or consultations
star rating is the minimum threshold clients expect before trusting a medical spa with their appearance
of clients specifically search for before-and-after photos and reviews about results when choosing a medical spa
Aesthetic treatments are deeply personal decisions. Your online reputation must demonstrate clinical expertise, artistic skill, and the trust required for clients to choose you for their cosmetic enhancement journey.
Challenges unique to medical spas
Subjective Aesthetic Results
Beauty is in the eye of the beholder. Even technically excellent results can generate negative reviews if clients had different aesthetic expectations or unrealistic goals.
Downtime & Recovery Frustration
Clients underestimate recovery time for injectables, laser treatments, and procedures. Normal bruising, swelling, or redness generates negative reviews during the healing phase.
Pricing & Package Transparency
Treatment costs vary based on individual needs. Clients frustrated by pricing complexity, package pressure, or upselling attempts express dissatisfaction through negative reviews.
Staff Consistency & Turnover
Clients build relationships with specific injectors and technicians. Staff turnover disrupts these connections and generates negative reviews about inconsistent care quality.
Social Media Influence Pressure
Clients compare results to heavily filtered social media images. Unrealistic expectations driven by influencer culture create disappointment with natural, professional outcomes.
Intense Local Competition
Multiple medical spas compete in every market. Your reputation must demonstrate both clinical excellence and luxury client experience to attract high-value aesthetic clients.
How we protect medical spa reputations
Multi-Platform Review Monitoring
We track reviews across multiple platforms and take proper action in a timely manner. We outline all activity and engagement in our reports.
Brand-Aligned Response Strategy
Every response maintains your luxury positioning and aesthetic brand voice. We address concerns professionally while showcasing your commitment to client satisfaction and safety.
Results-Focused Review Generation
We implement systematic outreach to clients with successful treatment outcomes. Compliant methods that generate authentic reviews highlighting your aesthetic expertise and results.
Expectation Management Frameworks
We help craft responses that educate clients about realistic timelines, normal healing processes, and the difference between professional results and social media filters.
Performance Reporting & Aesthetic Market Insights
Regular performance reporting and strategic recommendations based on what we observe across your online presence and the competitive aesthetic medicine landscape.
Choose the right service level for your practice
All engagements begin with a $1,500 setup fee. We work with a limited number of clients to ensure quality of execution.
Automated Review Generation
Self-service with automation
What's Included
- ✓Custom review request form setup
- ✓Automated follow-up sequences
- ✓Client manages sending
- ✓Monthly review reporting
Monthly retainer
$500/month
Managed Review Generation
We handle outreach
What's Included
- ✓Client provides customer list
- ✓We initiate all review requests
- ✓Monthly review campaigns
- ✓Strategic platform rotation
- ✓Monthly reporting
Monthly retainer
$1,000/month
Full Reputation Management
Complete White Glove Service
What's Included
- ✓Everything in Managed tier
- ✓Monitor all reviews across platforms
- ✓Professional response to all reviews
- ✓Priority response time
- ✓Monthly reporting
Monthly retainer
$1,500/month
Reputation Repair
Crisis & recovery
What's Included
- ✓Everything in Full Management tier
- ✓Negative review removal campaigns
- ✓Crisis response and management
- ✓Priority escalation protocols
- ✓Intensive weekly strategy calls
Monthly retainer
$3,000/month
What success looks like
Premium Brand Reputation
Maintaining a 4.5+ star rating with reviews emphasizing beautiful results, luxury client experience, and expert aesthetic providers.
Prospective clients see authentic testimonials about transformative aesthetic outcomes and exceptional service quality.
Increased Client Bookings
More clients choose your medical spa for injectables, laser treatments, and comprehensive aesthetic services. Your reputation drives new consultations.
Strong reviews demonstrate both clinical safety and the luxury experience high-value aesthetic clients expect.
Competitive Market Position
Your reputation stands out in a crowded market. Clients choose you over competitors because your reviews demonstrate consistent results and superior service.
Strategic reputation management gives you a clear advantage in attracting and retaining aesthetic clients.
Peace of Mind
You focus on delivering beautiful results. We handle your online reputation. Monthly reports show exactly where you stand.
No surprises. No panic. Just steady, strategic reputation management that protects your brand.
See Real Results
Read how we helped a medical practice increase their rating from 3.2 to 4.7 stars while managing a reputation crisis.
Read the Case StudyReady to protect your brand reputation?
Schedule a 30-minute consultation to discuss your current reputation standing and how we can help.