Reputation Management for
Physicians
Protect your medical practice reputation with strategic review management designed for primary care and specialty physicians
Your reputation directly impacts patient volume
of patients use online reviews as their first step in finding a new physician
star rating is the minimum threshold most patients consider acceptable
of patients will choose a doctor with more positive reviews over one with fewer
In an environment where patients have unlimited choice, your online reputation is often the deciding factor between a full practice and empty appointment slots.
Challenges unique to physician practices
Wait Time Complaints
Even excellent medical care can receive poor reviews due to wait times, scheduling challenges, or front desk interactions beyond your control.
Insurance & Billing Issues
Patients often conflate billing frustrations with quality of care. Negative reviews about insurance frequently mention the physician by name.
Multiple Review Platforms
Google, Healthgrades, Vitals, Zocdoc, WebMD—your reputation is fragmented across platforms. Patients check them all before booking.
Communication Misunderstandings
Brief appointment times and complex medical information lead to patient confusion. What feels clear to you may not translate to the patient.
Network Referral Impact
Negative reviews don't just impact new patient acquisition—they affect referrals from other physicians who research before sending patients.
HIPAA Compliance Risk
Responding to reviews requires extreme care to avoid HIPAA violations. Even confirming someone was a patient can be legally problematic.
How we protect physician practices
Multi-Platform Review Monitoring
We track reviews across multiple platforms and take proper action in a timely manner. We outline all activity and engagement in our reports.
HIPAA-Compliant Response Crafting
Every response is carefully crafted to maintain compliance. We never confirm patient relationships or reference specific care details publicly.
Systematic Review Generation
We implement compliant outreach to satisfied patients through post-visit follow-ups. Ethical, platform-approved methods that generate authentic positive reviews.
Crisis Response Protocols
When serious complaints or negative events occur, we have immediate response frameworks ready. Coordinated messaging and reputation recovery strategies.
Performance Reporting & Strategic Insights
Regular performance reporting and strategic recommendations based on what we observe across your online presence and patient feedback patterns.
Choose the right service level for your practice
All engagements begin with a $1,500 setup fee. We work with a limited number of clients to ensure quality of execution.
Automated Review Generation
Self-service with automation
What's Included
- ✓Custom review request form setup
- ✓Automated follow-up sequences
- ✓Client manages sending
- ✓Monthly review reporting
Monthly retainer
$500/month
Managed Review Generation
We handle outreach
What's Included
- ✓Client provides customer list
- ✓We initiate all review requests
- ✓Monthly review campaigns
- ✓Strategic platform rotation
- ✓Monthly reporting
Monthly retainer
$1,000/month
Full Reputation Management
Complete White Glove Service
What's Included
- ✓Everything in Managed tier
- ✓Monitor all reviews across platforms
- ✓Professional response to all reviews
- ✓Priority response time
- ✓Monthly reporting
Monthly retainer
$1,500/month
Reputation Repair
Crisis & recovery
What's Included
- ✓Everything in Full Management tier
- ✓Negative review removal campaigns
- ✓Crisis response and management
- ✓Priority escalation protocols
- ✓Intensive weekly strategy calls
Monthly retainer
$3,000/month
What success looks like
Consistent High Ratings
Maintaining a 4.0+ star rating across all platforms. Recent positive reviews consistently outweigh older negative ones.
New patients see active engagement, professional responses, and steady growth in your online reputation.
Increased Patient Acquisition
More new patient appointments from online search. Patients arrive pre-qualified and confident in their choice.
Your online presence becomes an asset that drives practice growth, not a liability you worry about.
Protected Referral Network
Other physicians feel confident sending patients to you. Your online reputation reinforces your professional relationships.
Referrals increase because your reputation precedes you positively in the medical community.
Peace of Mind
You focus on patient care. We handle your online reputation. Monthly reports show exactly where you stand.
No surprises. No panic. Just steady, strategic reputation management that protects your practice.
See Real Results
Read how we helped a medical practice increase their rating from 3.2 to 4.7 stars while managing a reputation crisis.
Read the Case StudyReady to protect your practice reputation?
Schedule a 30-minute consultation to discuss your current reputation standing and how we can help.