Terms of Service

Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use our website or services.

Services Provided

We provide reputation management services including:

• Online reputation monitoring across review platforms
• Professional response to reviews and feedback
• Strategic review generation campaigns
• Reputation audits and consulting services

Specific service details are outlined in individual service agreements.

Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Grant necessary access to review platforms and accounts
• Respond to requests for information in a timely manner
• Comply with all applicable laws and platform policies
• Maintain service quality that supports positive reputation

What We Do Not Promise

We explicitly do not guarantee:

• Specific star ratings or review counts
• Removal of legitimate negative reviews
• Results within specific timeframes
• Outcomes dependent on factors outside our control

Reputation management is a long-term practice. Results depend on service quality, client cooperation, and platform policies.

Payment Terms

Payment terms are specified in individual service agreements. Services are typically provided on a monthly retainer basis with payment due in advance. Fees do not include platform advertising costs or third-party service fees unless explicitly stated.

Term and Termination

Service agreements specify engagement duration and termination terms. Generally:

• Either party may terminate with 30 days written notice
• Fees for completed work are non-refundable
• Upon termination, we will provide transition assistance as specified in the agreement
• Confidentiality obligations survive termination

Confidentiality

We maintain strict confidentiality regarding all client information, reputation data, and strategic discussions. We do not disclose client relationships, case details, or proprietary information without explicit consent, except as required by law.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from our services. Our total liability is limited to fees paid for services in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of our services, violation of these terms, or violation of any third-party rights.

Compliance and Ethics

We conduct all reputation management activities in compliance with:

• Federal Trade Commission (FTC) guidelines
• Platform terms of service and review policies
• Industry-specific regulations (HIPAA, legal ethics, etc.)
• Professional standards and best practices

We do not engage in fake reviews, incentivized feedback, or policy violations.

Intellectual Property

All content on this website, including text, graphics, and design, is our property or licensed to us. You may not reproduce, distribute, or create derivative works without permission. Client data and reputation information remain the property of the client.

Dispute Resolution

Any disputes arising from these terms or our services will be resolved through binding arbitration in accordance with applicable arbitration rules. Both parties waive the right to jury trial and class action participation.

Governing Law

These terms are governed by the laws of [State/Jurisdiction], without regard to conflict of law principles.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.

Severability

If any provision of these terms is found unenforceable, the remaining provisions will remain in full effect.